Returns & Refunds policy

All sales are final. Please ensure that you're 100% happy with your purchase before confirming purchase as Zoe Designs does not refund purchases for 'change of mind' instances

If you would like to contact us about this please e-mail info@zoedesignsnz.com

In the case of faulty or damaged goods, please contact us at the above email about the damage or faulty part of your purchase. Please include photos or video with your email.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

2942 Waioeka Road RD1 Opotiki 3197

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gift Cards:

Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@zoedesignsnz.com